365 Day Returns

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 855-275-4439 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.bibandtucker.com.
  • For all returns other than damaged, defective or incorrectly-shipped items (see below), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 365 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Exchanges

Please contact our customer service team to place a new order for the product you desire and to obtain a return merchandise authorization (RMA) number to ship your product back for a refund. Upon receipt of the returned product, we will issue a refund to the form of payment used at the time of purchase.

How to return?

If your order qualifies for return, please call our customer service team at 855-275-4439 or email them at customerservice@bibandtucker.com with a reason for the return and your requested course of action in order to obtain an RMA number and prepaid SmartLabel®.  A $6.95 fee will be deducted from your refund for use of the prepaid label.  If you choose to ship it via other means, please be sure to use a traceable, insured method to ensure arrival to our facility. If using a prepaid SmartLabel®, simply apply the label to the package and hand it to your postman.  To request a special pickup, visit www.usps.com or call 1-800-ASK-USPS (1-800-275-8777). If using your own label, please note your RMA# on the outside and inside of your package and return it to: BIBANDTUCKER.COM, Attn: Returns/Exchanges, 1840 Enterprise Drive, Rochester Hills, MI 48309. Please allow 2-3 weeks for processing. 

NOTE: Qualifying orders returned without prior authorization will be subject to a 25% restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee, if used. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. This policy is subject to change without prior notice.

Defective, damaged or incorrect items:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 855-275-4439 to speak to a Customer Service Representative and receive your return authorization (if eligible). For hygienic purposes all sales of Straight Razors are final. Items which have been partially used such as shaving creams, soaps, oils, etc. are also not eligible for return.
  • You must have purchased the item from us at www.bibandtucker.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.